Support
If you need help with any Severything application, service, or have questions about your account, reach out to us through any of the channels below.
Common Questions
How do I cancel my subscription?
Contact us at (626) 254-7227 or through the website. We will process your cancellation promptly.
Is THE WAAY really free?
Yes. THE WAAY is free forever. No subscriptions. No paywalls. No exceptions. This is a covenant, not a marketing strategy.
Is my data sold?
No. We do not sell your personal information. Ever. See our Privacy Policy for details.
Are children's services really free?
Yes. Everything essential is free for children. Always. No premium tier between a child and healing.
Is Gretel AI a medical device?
No. Gretel AI is a wellness tool and conversational assistant. It is not a medical device, licensed professional, or substitute for professional care. See our Terms of Service for the full Gretel AI disclosure.
Crisis Resources
If you or someone you know is in immediate danger, call 911.
988 Suicide & Crisis Lifeline: Call or text 988
SAMHSA National Helpline: 1-800-662-4357 (free, confidential, 24/7)
Crisis Text Line: Text HOME to 741741
You are not alone. Help exists. You matter.
Response Time
We aim to respond to all support inquiries within 24-48 hours. For urgent matters, please call directly.